Shipping & Returns
DURING PANDEMIC: We can not guarantee shipping times, as Canada Post is as busy as they normally are during Christmas. We will do the best we can on our part. If you order within Swift Current, we will likely do the shipping ourselves by dropping it off. Less contact involved, quicker delivery.
PANDEMIC PRECAUTIONS: Your order will be picked by one person, who will wear a mask and either wear gloves or wash their hands thoroughly first. The order will quickly be placed in a shipping bag/s and sealed. No one living in the household where stock is kept has been sick. If you are worried about transfer of the virus, an extra step you could take is to wash the clothing after receiving it. (We do not recommend drying, as shrinkage is possible). You can also throw out the shipping bag immediately and immediately wash your hands.
We currently only ship within Canada.
Shipping is via Loomis Express Courier or Canada Post to street addresses, and Canada Post for PO Boxes.
Your order will be sent out within two business days of order placement.
Street address orders should arrive approximately 1-3 business days from the shipment date (not the date the order was placed), depending where you are in the country. PO Box orders will take longer, approximately 2-7 business days.
Generally, the more out in the boonies you are, the longer it will take.
If Loomis Express does not ship to your location, Canada Post will be used instead. Additional charges may apply, but you will not be charged additionally without your consent.
We do not ship orders on Saturdays, Sundays, or observed/optional Holidays.
Return & Exchange Policy
DURING PANDEMIC: We are not accepting returns or exchanges for health and safety reasons. We are very sorry about this, but hopefully the Buy One Get One Sale smooths that over for you ;)
Regular Policy: You can return your product within 20 business days of order purchase, for a refund or exchange. (Exchange must be for an item that is currently in stock). If it is a Christmas present, it can be longer than 20 business days. We'll understand, but please return by January 5th.
Return shipping is at the expense of the customer. In the case of an exchange, we will cover the shipping cost of the exchanged item sent back to you. Alternatively, we can arrange for an exchange within Swift Current, likely at Bumper to Bumper downtown.
Please contact Brandon regarding your refund, exchange, or questions prior to shipment via email at firstname.lastname@example.org.