Shipping & Returns
Shipping Policy
CHRISTMAS: We can not guarantee Canada Post or Loomis Express shipping times as they are experiencing very heavy workloads. We will ship your package same or next business day!
FREE PICK-UP OPTION is back online. Pick-up location is on the south side of Swift Current.
We currently only ship within Canada.
Shipping is via Loomis Express Courier or Canada Post to street addresses, and Canada Post for PO Boxes.
Your order will be sent out within two business days of order placement.
Street address orders should arrive approximately 1-3 business days from the shipment date (not the date the order was placed), depending where you are in the country. PO Box orders will take longer, approximately 2-7 business days.
Generally, the more out in the boonies you are, the longer it will take.
We do not ship orders on Saturdays, Sundays, or observed/optional Holidays.
Return & Exchange Policy
Regular Policy: You can return your product within 20 business days of order purchase, for a refund or exchange. (Exchange must be for an item that is currently in stock). If it is a Christmas present, it can be longer than 20 business days. We'll understand, but please return by January 5th.
Return shipping is at the expense of the customer. In the case of an exchange, we will cover the shipping cost of the exchanged item sent back to you. Alternatively, we can arrange for an exchange within Swift Current, likely at Bumper to Bumper downtown.
Shipping amount will not be refunded. (We charge $6 for shipping a bunny hug, but it cost $19 to ship that same bunny hug.)
Please contact Brandon regarding your refund, exchange, or questions prior to shipment via email at contact@brandonwiebe.com.